Tunnell Insurance Agency Inc: Allstate Insurance

Bios

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  Diana Hernandez

  Diana has worked in insurance since 2000, and we were excited to have her join our team in 2012. As a mother of three children, she takes great pride in helping other families with their unique insurance needs. In her spare time, Diana enjoys spending time with her kids and their athletic activities. Diana is bilingual and welcomes the opportunity to help customers, with their auto and home insurance, in English and Spanish.

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  Frank Suspenzi

  Personal Financial Representative

  I’m committed to helping you protect what you have today and prepare for tomorrow. I understand the importance of thinking about the “big picture” when it comes to your financial future. From life insurance to retirement, I’m committed to helping you reach your financial goals.

  Services:

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  Mariana Espinoza

  Mariana is from Chicago and has lived here since the early 1900’s. She takes great pride in assisting customers with their auto and home insurance needs, and we were glad to have her join our team in 2020. In her spare time, Mariana enjoys do-it-yourself projects and spending time with family and friends. Mariana is bilingual and happy to help customers in both English and Spanish.

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  Marc Fillion

  Marc has lived in and around Chicago since 2014 and takes great pride in assisting others in his community. He began working in insurance in 2007, and we were excited to have him join our team in 2021. In his spare time, Marc enjoys letterboxing, Spikeball, ultimate frisbee and playing board games. Marc welcomes customers to ask him about auto, home and condo insurance, and he can also assist customers in ALS Sign Language.

• Lusmelia (Lucy) Aguilar

  With an impressive 16-years in the insurance industry, Lusmelia (Lucy) Aguilar brings a wealth of experience to her role. Recently joining the esteemed Tunnell Insurance Agency, Lucy's passion for her work and dedication to helping customers has already made a significant impact. Lucy has honed her skills in navigating the complexities of insurance products and policies. Her knowledge allows her to help customers find the coverage to protect their assets and loved ones. However, it's not just her experience that sets her apart; it's her genuine desire to help others that truly defines her approach to her job. Her favorite part of her role is the problem-solving aspect. She thrives on tackling challenges head-on and finding tailored solutions that address customers specific needs and concerns. Whether it's a complex insurance case or a unique situation, Lucy is committed to helping customers. Outside of her insurance career, Lucy has a rather intriguing hobby: doing jigsaw puzzles. Her love for these brain-teasers reflects her persistence and ability to piece together intricate details, qualities that also serve her well in her professional problem-solving endeavors. Music is another aspect of Lucy's life. Her taste and knack for memorizing songs make her the go-to person for any music-related trivia. While she might not always remember the name of the artist behind a song, she can undoubtedly impress others with her vast repertoire of tunes.

• Stephanie Hamilton

  Director of Operations

  Stephanie Hamilton is a seasoned professional in the insurance industry with a career spanning 17 years. With a passion for helping people protect their assets and secure their future, she has become a trusted and reliable agent in the field. Currently, Stephanie is making an impact at Tunnel Insurance Agency in Park Ridge, IL, where she has been a valuable asset leading operations. As an Insurance Specialist, Stephanie excels in selling a comprehensive range of insurance products. Her knowledge extends to Home insurance, Auto insurance, Life insurance, and Health insurance, making her a well-rounded representative for customers seeking personalized coverage solutions. Through her years of experience, she helps provide customers with choices that suit their unique needs and circumstances. Her absolute favorite part of the job is nurturing and developing new sales agents. She takes great pride in sharing her knowledge, insights, and strategies to help aspiring insurance professionals reach their full potential. Stephanie's mentorship approach is known for its supportive and encouraging nature, inspiring her mentees to excel in their roles and build successful careers in the insurance industry. Outside of her profession, Stephanie is an avid fan of Alabama Football and can often be found cheering passionately for her team during game days. Additionally, Stephanie has an adventurous side and a love for spicy chicken wings, always seeking new culinary experiences to tease her taste buds.

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  Steve Fejes

  Steve Fejes has been proudly serving as an Allstate agent in the Lincoln Park community since 1988. Over the years, Steve has built lasting relationships with customers, offering personalized insurance solutions and peace of mind. His deep connection to Chicago reflects his commitment to supporting the local community and helping families safeguard what matters most. Outside the office, Steve and his family embrace the vibrant lifestyle that Chicago offers. They share a profound love for the city, enjoying its rich cultural heritage, scenic lakefront, and endless opportunities for exploration. When not in the city, the family spends quality time engaging in their favorite outdoor activities, including snow skiing, bicycling, and other adventures that celebrate their active lifestyle. With decades of experience and a passion for community service, Steve Fejes is dedicated to providing exceptional care and protection for customers.

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  Brittnie Mills

  Customer Acquisition Agent

  Brittnie Mills began her insurance career in 2022 and brought her passion for helping others to Our Agency in 2025. She focuses on Life insurance and Personal Lines insurance, including Home and Auto coverage. Brittnie’s favorite part of the job is helping people truly understand the value of insurance, how it protects what matters most and provides confidence in life’s unpredictable moments. Brittnie is full of unique talents and interests. She’s ambidextrous and enjoys hands-on work, especially when it involves tools and fixing things. Her blend of technical skills and approachable nature makes her a well-rounded and reliable agent for customers navigating their insurance needs.

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  Chris Makowskyj

  DIrector of Agency Operations

  Chris Makowskyj began his insurance career in 1998 and brought decades of experience with him when he joined the agency in 2025 as the Director of Agency Operations. He focuses on Auto insurance, Home insurance, and Life insurance, and is passionate about helping customers feel secure and confident about their future. For Chris, the most rewarding part of the job is taking something that can feel overwhelming, like insurance and turning it into a conversation that leaves people feeling protected, informed, and empowered. A proud Chicago sports fanatic, Chris brings the same energy and enthusiasm to his work that he once brought to the field. A former collegiate athlete in both golf and soccer, he knows the value of dedication, strategy, and teamwork. Whether he's assisting a customer through important coverage decisions or cheering on his favorite team, Chris is always all in.

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  Zlatko Habibovic

  Customer Acquisition Agent

  Zlatko Habibovic began his career in the insurance industry in 1997 and joined John Tunnell’s Agency in 2025. Fluent in English, Bosnian, Croatian, and Serbian, Zlatko brings a great deal of experience and a multicultural approach to serving customers. He focuses on a wide range of coverages, including Auto insurance, Home insurance, Condo insurance, Renters insurance, Landlord Protection Policy (LPP) insurance, Boat insurance, Motorcycle insurance, and more. His dedication to customer satisfaction and his knack for closing deals make him a reliable agent to many. Beyond his professional life, Zlatko has a deep passion for travel and exploring new cultures around the world. This adventurous spirit not only enriches his personal life but also enhances his ability to connect with customers from diverse backgrounds. Zlatko’s commitment to making customers happy and his love for discovery truly define his approach to both work and life.

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  Zachary Nuccio

  Customer Aquistion Agent

  Zach Nuccio began his insurance career in 2006 and has been dedicated to helping customers protect what matters most ever since. As a personal lines insurance specialist at agency, Zach takes pride in guiding individuals and families through their coverage options, helping them feel confident and secure in their decisions. His favorite part of the job is simple, helping people. Outside of work, Zach is unapologetically obsessed with his dog, who holds a very special place in his life. With no kids of his own, his furry companion gets the love and attention. Whether he's spending time outdoors, relaxing at home, or connecting with customers, Zach brings a warm, approachable energy to everything he does.

• Kenny Brent

  Kenny Brent began his career in the insurance industry in 2019 and joined the agency in 2025, where he sells Home insurance and Auto insurance. He enjoys engaging with customers and takes pride in helping them understand aspects of insurance they may not have known before. For Kenny, every conversation is an opportunity to inform and help people feel confident about their coverage choices. Kenny’s life is just as unique as his approach to business—he’s one of 17 siblings. His big-family background gives him a natural ability to connect with all kinds of people. Though he admits to having a couple of phobias, his sense of humor and easygoing nature always shine through. Whether at work or in his personal life, Kenny approaches everything with curiosity, honesty, and a genuine interest in the people around him.

• Zaiyana Floro

  Zaiyana Floro began her career in the insurance industry in 2020 and joined John Tunnell’s Allstate Agency in 2025 where she sells Home insurance, Auto insurance, Life insurance, and more. Fluent in English and conversational in Spanish, Zaiyana enjoys connecting with customers from all walks of life. Her favorite part of the job is getting to know what truly matters to people and helping them protect their assets and families through tailored coverage. She finds great satisfaction in helping customers feel secure and supported. Outside of work, Zaiyana brings her fun and quirky personality to everything she does. She has one double-jointed thumb and an ever-growing collection of silly hats that reflect her playful spirit. Whether she’s helping a family safeguard their home or sharing a laugh with coworkers, Zaiyana’s blend of professionalism and warmth makes her a joy to work with.